SEE® is recruiting on behalf of a confidential international client operating in the medical and aesthetic tourism sector.
We are looking for an experienced Call Center Sales Supervisor to lead and supervise a team of sales operators responsible for managing international patient leads and converting enquiries into consultations and treatment bookings.
The role is ideal for someone with a strong background in telesales, call center operations, team supervision, and customer conversion, preferably within medical tourism, healthcare, aesthetics, hospitality, travel, or another high-value service environment.
About the Role
As Call Center Sales Supervisor, you will be responsible for the day-to-day performance of the sales team, ensuring that leads are contacted efficiently, customers receive a high-quality experience, and commercial targets are achieved.
You will work with international markets including the Netherlands, United Kingdom, and Italy, communicating with prospective patients and helping the team turn enquiries into qualified consultations and bookings.
- Supervise and coordinate a team of Call Center Sales Operators.
- Monitor daily call activity, lead follow-up, conversion rates, appointments, and sales performance.
- Ensure all incoming leads are contacted quickly and managed according to established sales processes.
- Coach operators on phone sales techniques, objection handling, qualification, follow-up, and closing.
- Listen to calls and provide structured feedback and performance coaching.
- Track and report key KPIs and sales metrics.
- Identify performance issues and implement corrective actions and improvement plans.
- Ensure accurate and consistent use of the company's CRM and lead management systems.
- Help establish and improve call scripts, sales processes, follow-up procedures, and customer communication standards.
- Work closely with management and other departments to improve lead quality, conversion, and customer experience.
- Maintain high standards of professionalism when communicating with international customers.
- Support the recruitment, onboarding, training, and development of new sales operators when required.
- Motivate the team and create a performance-oriented but supportive working environment.
- Escalate important customer or operational issues to management when necessary.
Essential:
- Minimum 2 years of professional experience in a supervisory, team leader, sales, or call center management role.
- Proven experience supervising or managing a sales/call center team.
- Strong experience in telesales and phone-based sales.
- Experience working with leads, follow-ups, customer qualification, objections, and conversion.
- Professional fluency in English.
- Professional fluency in Italian.
- Experience in medical tourism, aesthetic tourism, healthcare, dental tourism, clinics, travel, hospitality, or a related international service industry.
- Strong communication, leadership, coaching, and problem-solving skills.
- Comfortable working with CRM systems, call management tools, and performance dashboards.
- Strong understanding of sales KPIs and conversion metrics.
- Ability to work with international customers and different cultural expectations.
- Highly organised, proactive, and results-oriented.
Nice to have:
- Dutch language skills.
- Previous experience with Dutch or UK markets.
- Experience managing high-volume inbound/outbound leads.
- Experience with dental, cosmetic, aesthetic, or elective medical services.
- Experience working with international patient acquisition.
- Experience with CRM platforms, VoIP/call center systems, and reporting tools.
- Opportunity to join an international medical and aesthetic tourism operation.
- A leadership position with direct responsibility for sales team performance.
- Work with international markets and customers.
- Professional and performance-driven environment.
- Opportunity to develop into a broader Sales / Call Center Manager role.
- Competitive compensation based on experience and performance.
- Training and professional development opportunities.
